{"id":1636,"date":"2023-06-02T07:06:38","date_gmt":"2023-06-02T07:06:38","guid":{"rendered":"https:\/\/www.sokvape.com\/?page_id=1636"},"modified":"2023-08-12T01:04:12","modified_gmt":"2023-08-12T01:04:12","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/www.sokvape.com\/es\/refund-policy\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Pol\u00edtica de Reembolso\/Devoluci\u00f3n de Sokvape\u2122<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Tenemos una pol\u00edtica de devoluci\u00f3n de 30 d\u00edas.<\/li>\n<\/ol>\n\n\n\n<p>Por favor, solicite un reembolso envi\u00e1ndonos un correo electr\u00f3nico para iniciar una solicitud de devoluci\u00f3n. Proporcione la mayor cantidad de informaci\u00f3n posible, incluyendo el Pedido #, Nombre completo, Direcci\u00f3n, N\u00famero de tel\u00e9fono, motivo de la devoluci\u00f3n. Tenga en cuenta que podemos solicitarle que env\u00ede fotos y\/o un video de la mercanc\u00eda da\u00f1ada o defectuosa antes de devolver los art\u00edculos. Tambi\u00e9n podemos proporcionarle pasos de soluci\u00f3n de problemas, ya que esto es necesario para acelerar el proceso de devoluci\u00f3n y ayudarle a evitar tarifas de procesamiento de devoluciones.<\/p>\n\n\n\n<p>Si la devoluci\u00f3n es aprobada, recibir\u00e1 instrucciones adicionales sobre c\u00f3mo enviar el\/los art\u00edculo(s) de vuelta a nosotros. Cualquier reembolso, cr\u00e9dito en tienda o reemplazo se realizar\u00e1 una vez que la devoluci\u00f3n haya sido recibida y procesada.<\/p>\n\n\n\n<p>Los art\u00edculos recibidos que muestren da\u00f1os cosm\u00e9ticos por parte del fabricante, problemas con art\u00edculos consumibles, productos muertos al llegar (DOA), y cualquier art\u00edculo faltante o incorrecto, deben ser reportados dentro de las 48 horas posteriores a la entrega!<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li class=\"has-medium-font-size\">Art\u00edculos consumibles:<\/li>\n<\/ol>\n\n\n\n<p>Por razones de higiene y seguridad, no podemos aceptar devoluciones de art\u00edculos consumibles que hayan sido abiertos o utilizados. Los art\u00edculos consumibles incluyen, pero no se limitan a l\u00edquidos electr\u00f3nicos, bobinas, pods, cartuchos, desechables y bater\u00edas. No se realiza reenv\u00edo para ning\u00fan art\u00edculo consumible.<\/p>\n\n\n\n<p>Se puede aplicar una tarifa de procesamiento de devoluci\u00f3n de 15% si:<\/p>\n\n\n\n<p>1. Las devoluciones est\u00e1n abiertas y\/o no son defectuosas.<\/p>\n\n\n\n<p>2. Las devoluciones muestran signos de da\u00f1o f\u00edsico o error del usuario que podr\u00eda haber causado el defecto.<\/p>\n\n\n\n<p>3. Las devoluciones no est\u00e1n limpias y vac\u00edas antes de devolverlas.<\/p>\n\n\n\n<p>4. La causa del defecto no est\u00e1 presente tras la evaluaci\u00f3n de la devoluci\u00f3n o se resuelve con pasos sencillos de soluci\u00f3n de problemas.<\/p>\n\n\n\n<p>Costos de env\u00edo de la devoluci\u00f3n:<\/p>\n\n\n\n<p>El cliente ser\u00e1 responsable de los gastos de env\u00edo de las devoluciones de art\u00edculos no defectuosos. Todos los cargos de env\u00edo NO SON REEMBOLSABLES.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li class=\"has-medium-font-size\">T\u00e9rminos y condiciones promocionales:<\/li>\n<\/ol>\n\n\n\n<p>Los art\u00edculos promocionales se consideran venta final. Si el art\u00edculo promocional se considera defectuoso, solo se emitir\u00e1 un reembolso o cr\u00e9dito en tienda por el monto pagado por los art\u00edculos. Los art\u00edculos promocionales no ser\u00e1n reemplazados.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li class=\"has-medium-font-size\">Pedidos rechazados:<\/li>\n<\/ol>\n\n\n\n<p>Si el cliente o el transportista rechazaron los paquetes por cualquier motivo, el costo del env\u00edo no es reembolsable. Si su pedido recibi\u00f3 env\u00edo gratuito, nuestro costo de env\u00edo del pedido ser\u00e1 deducido de su reembolso.<\/p>\n\n\n\n<p>Si ya hemos comenzado a procesar su pedido y a\u00fan desea cancelarlo, le cobraremos una tarifa de cancelaci\u00f3n del 20% del pedido cancelado.<\/p>\n\n\n\n<p>Si ya hemos completado su proceso de vaporizaci\u00f3n y usted insiste en cancelar el pedido, le cobraremos un 50% de la tarifa.<\/p>\n\n\n\n<p>De lo contrario, no solo terminamos su cigarrillo electr\u00f3nico, sino que tambi\u00e9n lo enviamos, por lo que el pedido no ser\u00e1 cancelado, por favor entienda.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\">\n<li class=\"has-medium-font-size\">Proceso de reembolso:<\/li>\n<\/ol>\n\n\n\n<p>Los reembolsos solo pueden ser emitidos a la forma de pago original (tarjeta de cr\u00e9dito, tarjeta de d\u00e9bito) o como cr\u00e9dito en tienda. Sokvape no se hace responsable de los reembolsos a una tarjeta prepaga o a una tarjeta de cr\u00e9dito cancelada en caso de que el titular ya no tenga posesi\u00f3n de ella.<\/p>\n\n\n\n<p>Verificamos toda la informaci\u00f3n en nuestro sitio web muy cuidadosamente. Sin embargo, puede ocurrir un error ocasional, o los fabricantes pueden actualizar informaci\u00f3n de la que no estamos al tanto. Nos reservamos el derecho de corregir informaci\u00f3n inexacta y no somos responsables de errores tipogr\u00e1ficos.<\/p>\n\n\n\n<p>Los t\u00e9rminos de reembolso de Sokvape son v\u00e1lidos \u00fanicamente para este sitio web<\/p>","protected":false},"excerpt":{"rendered":"<p>Please request a refund please email us to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, reason for the return. Please note that we may request for you to email photos and\/or a video of damaged or defective merchandise prior to sending the [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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