- Sokvape™ Refund/Return Policy
- We have a 30 day return policy.
Please request a refund please email us to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, reason for the return. Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees.
If the return is approved, you will receive further directions on shipping the item(s) back to us. Any refund, store credit, or replacement will be issued once the return has been received and processed.
Items received showing cosmetic damage from the manufacturer, issues with consumable items, dead on arrival (DOA), and any missing or incorrect items must be reported within 48 hours of delivery!
- Consumable Items:
For sanitary and safety reasons, we can not accept returns on consumable items that have been opened or used. Consumable items include, but may not be limited to e-liquids, coils, pods, cartridges, disposables, and batteries. Reshipment is not available for any consumable items.
A 15% return processing fee may be applied if:
1. Returns are opened and/or non-defective.
2.Returns show signs of physical damage or user error that could have caused the defect.
3.Returns that are not cleaned and emptied prior to return.
4.Defect reason is not present upon return evaluation or is solved with simple troubleshooting steps.
Return Shipping Costs:
The customer will be responsible for return shipping charges for non-defective items. All shipping charges are NON REFUNDABLE.
- Promotional Term & Conditions:
Promotional items are listed as final sale. If the promotional item is deemed defective, we will only issue a refund or store credit in the amount paid for the items. Promotional items will not be replaced.
- Refused Orders:
If either the customer or shipping carrier refused the packages for any reasons, the cost of shipping is non refundable. If your order received free shipping, our cost of shipping the order will be deducted from your refund.
If we have already started processing your order and you still wish to cancel it, we will charge you a cancellation fee of 20% of the canceled order.
If we have already completed your vaping and you insist on canceling the order, we will charge 50% of the fee.
Otherwise, we not only finished your e-cigarette, but also sent it, then the order will not be cancelled, please understand.
- Refund Process:
Refunds may only be issued back to the original payment (credit card, debit card) or as a store credit. Sokvape is not responsible for refunds to a Prepaid Card or a canceled credit card in the event the cardholder no longer has possession of it.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
Sokvape refund terms are only valid for this website